Terms & Conditions

Last Updated: 05.07.2025
 

By requesting, purchasing or using our services, you agree to these Terms

1. Scope of Services
   We provide management consulting, sourcing and procurement support, operational improvement, project management, and receivables and collection coordination (the “Services”). The specific scope, deliverables, timelines and pricing are defined in a Statement of Work or Order (each an “SoW”).

2. Engagement & Deliverables
   2.1 We perform the Services professionally and with reasonable skill and care.
   2.2 Deliverables may include analyses, reports, process designs, diagnostics, vendor or debtor lists, and implementation support, as described in the SoW.
   2.3 Unless expressly stated in the SoW, we do not act as a broker, custodian, licensed debt collector, payment intermediary, or provider of legal, financial or investment advice.

3. Fees, Invoicing and Payments
   3.1 Fees are as stated in the SoW (fixed fee, milestone-based, contingency, hybrid or retainer). Unless agreed otherwise, invoices are issued in advance of each stage or month.
   3.2 We accept card payments (Visa/Mastercard) and bank transfers. Remittance instructions and references are provided on each invoice.
   3.3 Invoices are due within 7 days of issue (retainers monthly in advance). Late amounts may bear 1.5% per month interest (or the maximum permitted by UAE law), and we may suspend work for non-payment.
   3.4 Fees are exclusive of VAT or similar taxes. Client is responsible for VAT/GST/withholding or equivalent taxes, except taxes on our income.
   3.5 Chargebacks: where card payments are disputed after delivery of Services, the Client remains liable for undisputed amounts tied to accepted milestones or SoW.

4. Cancellations & Refunds
   4.1 Diagnostic or audit fees are non-refundable once work has started.
   4.2 For milestone or project fees paid in advance, refunds are available until the relevant milestone begins, less documented costs incurred.
   4.3 Retainers are cancellable with 30 days’ notice; unused prepaid periods after the notice period are refundable.
   4.4 Any refund will be processed to the original payment method within 14 business days after agreement.

5. Client Responsibilities
   5.1 Provide timely information, access and decisions; ensure accuracy and lawful use of all data and materials supplied.
   5.2 Manage internal approvals and remain responsible for contracts entered into with third-party vendors, suppliers or debtors.
   5.3 Ensure that use of the Services does not breach applicable sanctions, export controls, or AML/CFT regulations in the UAE, EU, Hong Kong or other jurisdictions.

6. Third-Party Vendors & Currency
   6.1 Where the SoW includes vendor, partner or debtor engagement, we may present options and due-diligence notes; final selection and contracting remains the Client’s responsibility.
   6.2 FX conversions and bank fees related to Client payments are borne by the Client unless the SoW states otherwise.
   6.3 For cross-border receivables and collection workflows, DPP International may coordinate with licensed local counsel or legally authorized collection partners; however, we act only as coordinator and not as a regulated entity.

7. Confidentiality & Data
   7.1 Each party must keep the other party’s confidential information private and use it only to perform the SoW.
   7.2 We process business contact data and project data to deliver the Services and maintain compliance and audit records. Details are provided in our Privacy Policy.
   7.3 We may use anonymized and aggregated learnings to improve methodologies, without identifying the Client or any counterparty.

8. Intellectual Property
   8.1 Pre-existing intellectual property of each party remains that party’s property.
   8.2 Unless the SoW states otherwise, final deliverables are licensed to the Client on a worldwide, perpetual, non-exclusive, fully-paid basis for internal business use.
   8.3 Our templates, tools, methodologies and know-how remain our proprietary IP; we grant the Client a limited license to use them as embedded in deliverables.

9. Warranties & Disclaimers
   9.1 We warrant professional performance as set out in clause 2.1.
   9.2 Except as expressly stated, the Services and deliverables are provided “as is”. We do not warrant any specific outcome, collection result, third-party performance or regulatory approval.
   9.3 We do not represent or act as legal counsel; where legal representation is required, we coordinate licensed external counsel subject to separate engagement.

10. Liability
    10.1 Neither party is liable for indirect or consequential loss, loss of profit, or loss of data.
    10.2 Our aggregate liability under any SoW is limited to the total fees paid by the Client to us for the previous six (6) months of Services.
    10.3 Nothing in these Terms excludes liability for fraud, gross negligence or willful misconduct.

11. Non-Solicitation
    For 12 months after the end of an engagement, the Client shall not solicit or hire our consultants or project personnel involved in the Services without prior written consent.

12. Term, Suspension & Termination
    12.1 Each SoW starts on its effective date and continues until completion unless terminated earlier.
    12.2 Either party may terminate an SoW with 30 days’ written notice for convenience, or immediately for material breach not cured within 10 days.
    12.3 Upon termination, the Client must pay for Services delivered up to the termination date. We will provide any completed deliverables and a reasonable handover.

13. Governing Law & Dispute Resolution
    These Terms and any SoW are governed by the laws of the United Arab Emirates, specifically the laws of the Dubai International Financial Centre (DIFC). Any dispute shall be resolved exclusively by the DIFC Courts. Either party may seek urgent injunctive relief in any competent court.

14. Notices
    Notices must be sent by email with confirmation of receipt, or by courier, to the addresses specified above or in the SoW.

15. Miscellaneous
    No partnership, joint venture or agency is created by these Terms. Neither party may assign rights or obligations without prior written consent, except to an affiliate or successor of substantially all relevant business. If any provision is found invalid or unenforceable, the remaining provisions remain in full force. These Terms and the applicable SoW constitute the entire agreement between the parties and supersede all prior discussions.